Repair and Service
Does your analyzer display any of the following messages:
Mag Read Error/Tray Timeout/No Power/Broken or Misaligned Door/Split or Broken Case?
Or is there some other issue? Let us repair it for you.
We repair broken LDX analyzers and provide a 6 month warranty on our repairs.
Here is how it works. First you pay $49 - see below. This covers shipping to us and shipping back to you. This does not pay for any service.
Then you send an email to rick@sentinelmedicalsales.com outlining what problems you are having with your LDX and the units serial number. The serial number is on the bottom of the machine and usually starts with AA. Do not forget this step as we do not send a shipping label until we receive this.
Once we receive this email from you - we will email you a fedex shipping label that you print. You carefully box up your LDX and put the label we emailed you on it and and take it to anyplace that ships fedex - and you are done!
When we receive it - we do a free estimate on your machine and if we can fix it - we email you the cost of repairs. If you choose to fix it - you are under no obligation to do so - we repair it and ship it back to you. In addition to repairing what is wrong with your machine - it is opened and completely cleaned and adjusted for free as part of any service repair.
If we cannot repair it and warranty that it will provide accurate test information - we will tell you so and ship it back to you. The $49 you paid originally covers this.
Generally we stock all parts and can ship your repaired machine back approximately 7 business days after we receive it. Expedited service is available - just email us.
We have been selling and servicing Cholestech/Alere products for over a decade - so if your LDX is not performing properly - or you want to purchase one - just let us know.
If you call or email us with any questions - please include the serial # of your analyzer.
Thanks.
The Team at Sentinel Medical Sales
PLEASE NOTE - THE $49 FEE IS FOR SHIPPING FEES ONLY AND DOES NOT APPLY TO ANY REPAIR COSTS. WE CANNOT KNOW WHAT ANY REPAIR WILL COST UNTIL WE DIAGNOSE YOUR MACHINE.
PLEASE CONTACT US WITH ANY QUESTIONS YOU HAVE BEFORE YOU PAY.
Mag Read Error/Tray Timeout/No Power/Broken or Misaligned Door/Split or Broken Case?
Or is there some other issue? Let us repair it for you.
We repair broken LDX analyzers and provide a 6 month warranty on our repairs.
Here is how it works. First you pay $49 - see below. This covers shipping to us and shipping back to you. This does not pay for any service.
Then you send an email to rick@sentinelmedicalsales.com outlining what problems you are having with your LDX and the units serial number. The serial number is on the bottom of the machine and usually starts with AA. Do not forget this step as we do not send a shipping label until we receive this.
Once we receive this email from you - we will email you a fedex shipping label that you print. You carefully box up your LDX and put the label we emailed you on it and and take it to anyplace that ships fedex - and you are done!
When we receive it - we do a free estimate on your machine and if we can fix it - we email you the cost of repairs. If you choose to fix it - you are under no obligation to do so - we repair it and ship it back to you. In addition to repairing what is wrong with your machine - it is opened and completely cleaned and adjusted for free as part of any service repair.
If we cannot repair it and warranty that it will provide accurate test information - we will tell you so and ship it back to you. The $49 you paid originally covers this.
Generally we stock all parts and can ship your repaired machine back approximately 7 business days after we receive it. Expedited service is available - just email us.
We have been selling and servicing Cholestech/Alere products for over a decade - so if your LDX is not performing properly - or you want to purchase one - just let us know.
If you call or email us with any questions - please include the serial # of your analyzer.
Thanks.
The Team at Sentinel Medical Sales
PLEASE NOTE - THE $49 FEE IS FOR SHIPPING FEES ONLY AND DOES NOT APPLY TO ANY REPAIR COSTS. WE CANNOT KNOW WHAT ANY REPAIR WILL COST UNTIL WE DIAGNOSE YOUR MACHINE.
PLEASE CONTACT US WITH ANY QUESTIONS YOU HAVE BEFORE YOU PAY.